1. Introduction

Welcome to the website of Local Traders. These Terms and Conditions govern your use of our website and services. By using our website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

2. Business Information

·     Business Name: Local Traders
·     Business Type: Sole Trader
·     Jurisdiction: United Kingdom
·     Contact Information: Preferred contact method is via telephone.

3. Services Provided

Local Traders provides plumbing, heating, boiler, and handyman services. Services are booked by contacting us via telephone. After a call-out fee payment is confirmed, the customer’s details are shared with the assigned engineer.

4. User Information and Privacy

·     Data Collected: We collect your name, address, and phone number during the booking process. This information is shared with our engineers to facilitate the service.
·     Third-Party Services: We process payments via card over the phone and track calls using Google Ads. For more information, please refer to our Privacy Policy.

5. Payments and Fees

·     Payment Method: Payments are accepted via card over the phone.
·     Payment Timing: Payment is required upon confirmation of the time slot for your service appointment.
·     Refund and Cancellation Policy: Full refunds or cancellations are available upon request if made before the engineer’s arrival at the property. No refunds will be issued once the engineer arrives unless the cancellation was made prior.

6. Intellectual Property

·     Ownership: All content on the Local Traders website, including logos and text, is owned by Local Traders.
·     Restrictions: Users are not permitted to copy, reproduce, or distribute any content from our website without express written permission.

7. Liability and Dispute Resolution

·     Limitation of Liability: Local Traders will not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
·     Governing Law: These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the jurisdiction of the UK courts.

8. Changes to Terms and Conditions

Local Traders reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

9. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us via telephone.